Diagnosis & Design
The critical first step in any change or improvement process is to accurately understand what you are really dealing with. A problem, once defined correctly, can be solved.
We have had many clients who have misunderstood a problem, and then implemented solutions which have been at best ineffective, and often costly and time-consuming.
We have broad experience helping leaders, managers and teams correctly diagnose problems, then see the issue from a number of different and useful perspectives. Together we then work on designing a pathway to resolution with the client.
Practical steps are placed within a context of sound theory, with the focus on simple actions that really get to the heart of the issue in the workplace.
– Tim Dalmau, Director, Dalmau Consulting